Your privacy.
Clearly explained.

Your privacy is of the utmost importance to Callgoose. (“Callgoose ” or "we "), and we are firmly committed to fulfilling our obligations regarding your privacy.

This Privacy Policy has been meticulously crafted to elucidate how we acquire, employ, and divulge your personally identifiable information (“PII ” or “personal data ”) when you use our “Service ”.

Our "Service " constitutes a cloud-based application, mobile application and a platform for Advanced On-Call and Incident Management, alerting, incident tracking, Incident resolution, Integration with Third-Party products, automation and any associated analytics.

This Service is provided through software accessible via https://www.callgoose.com (“Website ” or “Website ”) (and it's a micro-website (subdomain) of callgoose.com or any other URL designated by Callgoose from time to time). It encompasses, but is not limited to, related application programming interfaces (API), interactive discussion areas, customer accounts and profiles, mobile applications(“Apps ”), Integration with Third-party products, and other interconnected components, our events, including the Callgoose Summit or educational courses, encompassing participation in such events (“Events ”). For the purpose of these Policy, all these elements shall be considered collectively and individually as the "Online Services ."

This section does not apply if you are situated in the European Economic Area ("EEA") or Switzerland. By availing yourself of our Online Services, you manifest your agreement to adhere to the terms and conditions delineated in this Privacy Policy and explicitly grant consent for the processing of your data in conformity with this Privacy Policy. If you do not assent to any of these terms and conditions or endorse Callgoose's data practices as delineated herein, it is incumbent upon you to promptly cease all usage of our Online Services. To the maximum extent sanctioned by applicable law, you concur that any dispute arising concerning privacy or the stipulations contained in this Privacy Policy and Terms of Use, or any other agreement subsisting between you and Callgoose, shall be subject to the jurisdiction of the laws of Singapore.

3.1 Data Collection

Callgoose accumulates the subsequent types of PII:

1. Information Provided by Website Visitors
   Should you opt to subscribe to information from us, schedule a demonstration, partake in a virtual event, or establish an account to utilize the Service, Callgoose may gather the ensuing PII from you: (1) first and last name, (2) organization name, (3) job title, (4) email address, (5) phone number, (6) location information, encompassing state/province and country, and (7) where relevant, a user-generated password for your account. In the event you furnish us with feedback or reach out to us via email (e.g., in response to an employment opportunity posted on our Website), we shall collect your name and email address, in conjunction with any other content or information included in or attached to your email, to facilitate our response to you. Should you make purchases of services or products from us, we shall additionally amass payment account and other financial information.
   We reserve the prerogative to amalgamate the information garnered directly from you with data acquired from public sources, partners, and other third parties, and employ such amalgamated information in compliance with this Privacy Policy.
2. Information We May Collect via Technological Means
   Our servers, which may be hosted by a third-party service provider, are capable of collecting particular technical data concerning your device and software, including your browser type, operating system, IP address (a number automatically assigned to your computer upon internet usage, which may vary from one session to another), domain name, and/or a time stamp denoting your visit. This data is automatically compiled and stored in log files every time you visit our website or access your account on our network. In the absence of PII provided in conjunction with your utilization of the Online Services, such technical data is incapable of reasonably identifying your person. Furthermore, we may directly aggregate analytics data or employ third-party analytics tools to aid us in measuring traffic and usage trends in association with the Online Services. This analytics information is accumulated and utilized in aggregate form, rendering it impervious to reasonably identifying any specific individual user.
3. Cookies, Web Beacons, and Other Tracking Technologies
   We employ a spectrum of technical mechanisms, encompassing cookies, web beacons, and akin tracking technologies, to monitor user interactions with our Online Services. For comprehensive information, please consult our Cookies Policy.
4. Information Derived From Your Mobile Device
   Upon downloading and employing our Apps, we automatically collect data concerning the type of mobile device you employ and the version of your operating system. At no juncture during the downloading or utilization of Apps do we request, access, or track any specific location information from your mobile device; nevertheless, we may deduce your general geographic location grounded on your IP address. Our Apps may dispatch push notifications, the cessation of which can be effectuated at the device level if you no longer wish to receive them.

5. Information Provided by Partners in Callgoose Partners Portal
   If you have participated in Partner Programs with Callgoose, Callgoose may collect the following Personally Identifiable Information (PII) from you:

   1. Full name
   2. Organization name
   3. Job title
   4. Email address
   5. Phone number
   6. Location information, including state/province and country
   7. Bank account details or payment gateway provider details, such as PayPal or similar financial providers for Initiate the transfer of the referral fee or any other payment to you from Callgoose.
   8. Tax ID or related Government ID details to fulfill taxation obligations
   9. Where applicable, a user-generated password for your account.

   We will collect your name and email address, along with any other content or information included in or attached to your email, to facilitate our response to you. Should you make purchases of services or products from us, we will additionally gather payment account and other financial information.

   We reserve the right to combine the information collected directly from you with data obtained from public sources, partners, and other third parties, and use such aggregated information in accordance with this Privacy Policy.

3.2 Data Usage

3.2.1 personally identifiable information (PII)

In summary, we employ your personally identifiable information (PII) to fulfill your requests, secure and enhance the Online Services, and ensure compliance with our legal obligations. Specifically, Callgoose utilizes your PII for the following purposes, as deemed necessary and permitted by applicable law:

• Facilitate the establishment and security of your Online Services account
• Authenticate your identity as a user of our Online Services
• Provide and administer your utilization of the Online Services
• Enhance your experience and personalize your interaction with our Online Services
• Dispatch a welcome email to validate ownership of the email address used during account creation
• Send administrative email notifications, including security and support messages
• Notify you, specifically the contact information provided by you as a part of the Service
• Address your inquiries and requests
• Furnish hardcopy or electronic newsletters and surveys
• Determine the suitability of our products and services for your or your business's interests
• Forward information concerning upgrades and special offers associated with our Online Services
• Comply with pertinent laws and regulatory obligations
• Respond to lawful requests, court orders, and legal processes; and
• Safeguard our legal interests and those of our business associates.
• Contact you, in response to an employment opportunity.
• Initiate the transfer of the referral fee or any other payment to you from Callgoose.
• Collect and utilize Tax ID or related Government ID details to fulfill taxation obligations.

3.2.2 Data Usage for Service Improvement

We may use the information collected from users to enhance and improve the performance of our services, including the development of machine learning algorithms, artificial intelligence models, and other advanced technologies to deliver personalized and efficient experiences.

3.2.3 AI and Machine Learning

We may utilize data provided through your interactions with Callgoose SQIBS or any other Callgoose Products to enhance our artificial intelligence and machine learning capabilities. This data will only be used in aggregate and anonymous forms, ensuring your personal information is protected.

3.2.4 Use of Incident and Monitoring Data for Service Improvement

We collect and process incident alerts and monitoring data from third-party systems, customer systems, and Callgoose's own monitoring tools and observability tools and systems. This data is used to improve the quality, accuracy, and performance of our services, including feeding into our artificial intelligence systems to enhance user experience. The data is processed securely and used solely for improving Callgoose products and services.

To the extent permissible under applicable law, Callgoose may divulge your PII in the following circumstances:

1. Service Providers: We may enlist the services of our affiliates or third-party entities or individuals to assist us with the aforementioned purposes, such as rendering IT services, processing payments, or contacting users in case of alert triggers.
2. Law Enforcement: It may become imperative, by virtue of law, legal proceedings, litigation, or requests from public or governmental authorities within or beyond your country of residence, for Callgoose to disclose your PII. We may also reveal your PII if we ascertain that such disclosure is reasonably necessary to enforce our terms and conditions or safeguard our operations or users.
3. Business Transfer: We may share your PII if Callgoose becomes engaged in activities like mergers, acquisitions, bankruptcy, dissolution, reorganization, sale of some or all of Callgoose's assets, financing for the acquisition of our business, similar transactions, or proceedings that precede such activities (Example: due diligence).

We may also disclose your PII with your informed consent. Service providers acting on our behalf are obligated to adhere to confidentiality requirements no less protective than those delineated herein and shall receive access to your PII only as required to execute their functions.

We may transfer PII, including personal data concerning residents of the EEA and Switzerland, to our vendors, consultants, and other service providers necessitating access to such PII for the execution of work on our behalf. Callgoose shall bear liability for the processing of such PII by a third-party service provider unless we can establish that we are not responsible for the event that led to the damages. In response to lawful requests from public authorities, including those related to national security or law enforcement requisites, we may also be compelled to disclose such PII.

We are steadfastly committed to safeguarding the security of information received via the Online Services, inclusive of PII. We have implemented reasonable and appropriate administrative, technical, and physical security controls to protect your PII against unauthorized access, use, or disclosure. For instance, we employ secure socket layer technology (SSL) in connection with our Online Services. Furthermore, access to your account information necessitates the entry of a password. We strongly advise against disclosing your account password to any third party.

Despite our best efforts, it is important to acknowledge that no security controls are entirely risk-free, and Callgoose does not offer any warranty or guarantee that your PII will remain secure under all circumstances. For more details regarding our current security practices and policies, please refer to our Security Practices document, which we routinely update to align with evolving practices over time.

Our inclusion of links to external websites or locations outside of the Online Services is solely for your convenience and does not constitute an endorsement by us of such external websites or locations, or their contents. When you click on such a link, you will exit our website and navigate to a different site. Throughout this process, a third party may gather data, including personally identifiable information (PII), from you. Please be mindful that the terms and conditions outlined in this Privacy Policy do not extend to these external websites or their content, nor do they cover any data collection that occurs after you click on a link leading to a third-party website. We strongly urge you to diligently review the privacy statement of any other website you choose to visit.

Callgoose is situated in Singapore. By accessing or utilizing the Online Services or otherwise furnishing information to us, you acknowledge that your information may be subject to processing, transfer, and storage in locations beyond your country of origin. In instances where Callgoose transfers your Personal Data from the European Economic Area (EEA) to a country not governed by an adequacy decision issued by the European Commission or which may not offer the same level of data protection as the EEA, Callgoose shall ensure that the recipient of your Personal Data provides an appropriate level of protection. This may entail measures such as entering into standard contractual clauses for data transfer approved by the European Commission, obtaining prior consent, or implementing other suitable measures in compliance with applicable law.

Our Online Services are not designed for utilization or access by children or minors. Callgoose does not intentionally collect or request information from individuals under the age of thirteen (13). If you suspect that Callgoose has inadvertently acquired information concerning a child below the age of thirteen (13), please reach out to us.

1. Scope
   This GDPR Privacy Statement pertains to individuals located within the European Economic Area (EEA) who use or visit Callgoose's Online Services that directly link to this GDPR Privacy Statement.
   This GDPR Privacy Statement does not encompass any other data collection or processing, including, but not limited to, other Callgoose websites or online services that lack a direct link to this GDPR Privacy Statement or third-party websites.
2. European Union Regulation 2016/679 (EU GDPR)
   European Union Regulation 2016/679 of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, commonly referred to as "EU GDPR," mandates that Callgoose provide additional and distinct information regarding its data processing practices to data subjects in the European Economic Area (EEA). If you access the Online Services from an EEA member state, this GDPR Privacy Statement applies to you.

In general, Callgoose's legal basis for processing your personal data concerning the Online Services is Article 6(1)(b) of the EU GDPR, which permits the processing of personal data as necessary for the performance of a contract. When you access, use, or register for our Online Services, you enter into a contract with us based on the applicable terms of use or terms of service, and Callgoose must process your personal data to provide the requested Online Services.

Callgoose relying on your consent for cookies that are necessary for the functionality of the website. Callgoose also pursues legitimate interests under Article 6(1)(f) of the EU GDPR when processing your personal data to comply with applicable laws of Singapore or to enhance our business and Online Services.

Callgoose may transfer some of your personal data to a country where data protection laws may not offer a level of protection equivalent to those in your jurisdiction, including Singapore. In compliance with applicable law, Callgoose will ensure an adequate level of protection for your personal data through various means, including:

1. Relying on a formal decision by the European Commission that certifies a certain country ensures an adequate level of protection for personal data (a complete list of such decisions can be accessed online here).
2. Establishing appropriate data transfer agreements based on language approved by the European Commission, such as the Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC), available upon request at Contact Us.
3. Implementing suitable physical, technical, and organizational security measures to safeguard Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and other unlawful forms of processing.
4. Employing other measures to provide an adequate level of data protection in accordance with applicable law.

Any onward transfer is subject to appropriate onward transfer requirements as stipulated by applicable law.

Callgoose retains personal data for the duration necessary to provide the Online Services you have requested or registered for and to comply with applicable laws.

You possess the right to request access to, rectification, or erasure of your personal data or restriction of processing related to you. You also have the right to data portability under the EU GDPR. You may object to the processing of your personal data by us on grounds relating to your specific situation, and we may be required to cease processing your personal data. In general, you have the right to object to our processing of your personal data for direct marketing purposes. Should you exercise this right, your personal data will no longer be processed for such purposes by us. You can exercise these rights by accessing the information in your account or submitting a request via Contact Us.

If you have given consent for cookies that are necessary for the functionality of the website or other data processing based on your consent, you retain the right to withdraw your consent at any time

You are not obliged to provide any personal data to Callgoose; however, without personal data, you cannot utilize the Online Services. Cookies are necessary for the functionality of the website. Please refer to the Cookies Policy for further details on cookie preferences.

Callgoose does not employ automated decision-making, including profiling, in connection with the Online Services in a manner that produces legal effects concerning you or significantly impacts you.

Notice Regarding the Collection, Use, and Disclosure of Personal Information under the California Consumer Privacy Act ("CCPA")

16.1 How We Source, Use, and Disclose Information for Business Purposes

The subsequent delineation illustrates the categories of personal information that are subject to collection, the origins of such personal information, and the methodologies employed for its utilization and dissemination for business objectives.

16.2 Your California Privacy Rights

Pursuant to the CCPA, if you are a California resident, you are entitled to make specific requests concerning your personal information. Precisely, the CCPA affords you the privilege to request the following from us:

1. Disclosure of the categories of personal information we collect or disclose pertaining to you, the origins of such information, the business or commercial rationale for the acquisition of your personal information, and the categories of third parties with whom we share or disclose personal information.
2. Access to and/or provision of a copy of select personal information within our possession concerning you.
3. Erasure of certain personal information that we have retained regarding you.
4. Provision of information concerning any financial incentives, if any, extended to you.

The CCPA further safeguards your entitlement to non-discrimination, as mandated by applicable law, should you choose to exercise your rights. Please be advised that certain information may be exempt from such requests pursuant to California law. For instance, we may necessitate specific information to facilitate our services to you. We are also committed to the authentication of your identity before responding to any request. In the course of this verification process, we may solicit verification details in order to align at least two verification points with the information contained in our records about you. Should this method fail to verify your identity, we retain the right, though not the obligation, to seek additional information from you.

Additionally, it is important to note that if your personal information has been accumulated by Callgoose as a consequence of a Customer's (as defined herein) utilization of our services, Callgoose gathers and upholds your personal information pursuant to the instructions of the pertinent Customer. In the event that this scenario applies to you and you desire access to or deletion of any personal information we have collected pertaining to you, kindly direct your inquiry to the relevant Customer, as this may expedite the fulfillment of your request. Nonetheless, we will extend reasonable support to our Customers in order to comply with consumer preferences in a manner consistent with applicable laws.

For further information pertaining to your legal rights under California law, or to exercise any of these rights, or if you are an authorized agent acting on behalf of a California consumer, please contact us.

16.3 CCPA "Sale" of Personal Information

The CCPA confers specific rights in the event that a company "sells" personal information, as articulated under the CCPA. We do not engage in activities that would be categorized as "sales" in accordance with the CCPA.

16.4 Shine the Light Disclosure

The California "Shine the Light" law empowers California residents, under certain circumstances, to request information from us regarding the manner in which we divulge certain categories of personal information (as defined in the Shine the Light law) to third parties for their direct marketing pursuits. We do not share your personal information with third parties for their own direct marketing objectives.

Under Nevada law, specific Nevada consumers have the option to opt out of the sale of "personally identifiable information" for monetary consideration (as outlined under Nevada law) to a person or the licensing or sale of such information to additional parties. We do not engage in such activities; however, if you are a Nevada resident who has procured products or services from us, you have the option to submit a request to opt out of any prospective future sales in accordance with Nevada law by contacting us via Contact Us. Please be aware that we may take reasonable measures to verify your identity and the authenticity of the request. Upon verification, we will retain your request in the event our practices undergo modification.

Callgoose retains the right to modify this Privacy Policy. In the event of substantial alterations to this Privacy Statement, Callgoose will notify you via our website and, where applicable, through email communication to any email address we have on record for you, at least seven (7) days prior to the changes becoming effective.

Thank you for taking the time to review our Privacy Policy. Callgoose values your feedback, inquiries, and concerns in connection with our Privacy Policy. Please do not hesitate to contact us via the Contact Us section provided.